The Influence of Competence and Training on Employee Performance in Veterinary Laboratories

Abstract

This study aims to analyze the influence of competence and training on the performance of veterinary laboratory analysts in supporting the effectiveness of public services in the field of animal health. The performance of laboratory analysts has a strategic role in ensuring the accuracy of test results and the quality of diagnostic data, so that increasing the capacity of human resources is an urgent need. This study uses a quantitative approach with a survey method of 154 respondents at the Lampung Veterinary Center. Data were analyzed using multiple linear regression to test simultaneous and partial influences between variables. The results showed that both competence and training had a positive and significant effect on analyst performance (p < 0.05). Competency factors contribute the greatest to improving work accuracy and compliance with standard procedures. These findings confirm that investment in competency-based training and sustainable professional development is essential to improve the quality of veterinary laboratory services. Theoretically, the results of the study strengthen the model of the relationship between human capital development and organizational performance, while practically providing recommendations for policymakers in designing training strategies and performance evaluation systems based on ISO/IEC 17025:2017 standards.